Website CRM – Fulfillment

WEBSITE & PRODUCT MANAGEMENT

• Upload and update product listings on the website.
• Ensure accuracy of product information, pricing, sizing, and inventory status.
• Maintain website content consistency in line with brand standards.
• Monitor website functionality and report technical issues promptly.

ORDER PROCESSING & FULFILLMENT

• Process online orders accurately and promptly, monitor order status, and update customers when necessary.
• Coordinate with warehouse and production teams to ensure proper packing and on-time delivery.
• Handle order adjustments, returns, and exchanges in accordance with company policy.

CRM & CUSTOMER DATA MANAGEMENT

• Maintain and update the customer database within the CRM system, Track customer purchase history, and basic engagement data.
• Support customer communication related to order confirmation, shipping updates, and after-sales follow-up.
• Assist in generating basic reports on sales performance and customer activity.

• Minimum 2-5 years of experience in E-Commerce operations, website administration, order management, or CRM-related roles.
• Familiarity with website backend platforms (Shopify, WordPress, or equivalent CMS).
• Basic understanding of CRM systems and customer data management. Strong attention to detail with high accuracy in order processing and inventory tracking.
• Organized, responsive, and able to manage multiple operational tasks simultaneously. Comfortable coordinating with warehouse, sales, and production teams.
• Proficient in Microsoft Excel or Google Sheets for reporting and data tracking.

• Salary negotiable upon interview performance, finalized based on interview performance.
• Salary Review & Project Compensation: Salary review after 6 months, based on performance and contribution.
• Working Hours: Monday to Friday: 9:00 AM – 6:00 PM – Saturday: 9:00 AM – 1:00 PM.
• Insurance- Health insurance is provided after 6 months of continuous employment, subject to a 3–5 year contract commitment.
• Confidentiality: – All employees at House of Première (HOP) / VFA are required to sign a Non-Disclosure Agreement (NDA) before, during, and after employment.