Head of Operation

The Operations Specialist / Senior Operations Specialist directly supports the Founder and the Executive Board in coordinating, executing, and monitoring the daily operational activities of House of Première.

This role is designed for individuals who excel at building systems, possess strong organizational thinking, and have the ability to coordinate across multiple departments. You will act as the bridge between the Founder, the Administrative team, and departments such as Design, Production, Supply Chain, Retail, Marketing, Finance, and Human Resources, ensuring that all tasks are executed according to plan, on time, and aligned with strategic goals.

Beyond tracking project progress, you will proactively identify operational bottlenecks, propose improvement solutions, and assist the Founder in organizing, structuring, and prioritizing the company’s critical tasks. During this phase of transformation and expansion at House of Première, this role will be instrumental in building and standardizing management systems, Standard Operating Procedures (SOPs), KPI frameworks, management reports, and digital transformation projects such as ERP, CRM, and Business Intelligence.

1. BUSINESS OPERATIONS LEADERSHIP

• Build, standardize, and operate management systems to ensure efficient, synchronized, and scalable operations.
• Establish, monitor, and optimize operational processes, policies, and standards across the enterprise.
• Develop KPI and OKR frameworks, along with management metrics, to enhance operational efficiency and quality.

2. STRATEGY EXECUTION

• Translate the Founder’s strategic vision into actionable plans and concrete implementation roadmaps.
• Monitor, evaluate, and report on the progress of projects, goals, and strategic initiatives.
• Proactively propose solutions to improve operational efficiency and support the Executive Board in decision-making.

3. CROSS-FUNCTIONAL COORDINATION

• Coordinate and align activities across departments: Finance, HR, Supply Chain, Production, Retail, Marketing, E-commerce, and Customer Experience.
• Ensure effective collaboration, goal alignment, and proper execution among all departments.
• Establish coordination and governance mechanisms to enhance transparency, accountability, and operational efficiency.

4. PROJECT MANAGEMENT & EXECUTION

• Plan, coordinate, and oversee key company projects.
• Control project timelines, budgets, resources, and risks during implementation.
• Ensure projects are delivered with high quality, on schedule, and in alignment with business objectives.

5. ORGANIZATIONAL DEVELOPMENT

• Collaborate with the Founder to build an organizational structure suitable for each growth phase.
• Develop succession management teams, enhancing leadership capabilities and departmental productivity.
• Contribute to building a corporate culture based on responsibility, collaboration, discipline, and high performance.

• Bachelor’s degree or higher in Business Administration, Operations Management, Supply Chain, Finance, Logistics, or related fields.
• Minimum of 10–15 years of experience in operations, business administration, or cross-functional management, with at least 3–5 years in a managerial role.
• Experience in building, standardizing, and optimizing operational systems in companies undergoing growth or transformation is a strong advantage.
• Strong understanding of corporate governance, SOP development, KPIs, project management, and ERP/CRM systems or business management platforms.
• Strategic mindset, Systems Thinking, and data analysis skills to support decision-making.
• Proven ability to plan, allocate resources, manage timelines, and coordinate effectively across multiple departments.
• Professional proficiency in English (both verbal and written).

Preference is given to candidates with experience in one or more of the following sectors:

• Fashion, Luxury, Retail, or E-commerce.
• FMCG, Manufacturing, or Omnichannel Operations.
• SMEs, scale-ups, or organizations in a phase of transformation and expansion.

• Salary: Negotiable based on interview performance and professional capability. Final compensation will be determined upon mutual agreement.
• Working Hours:
  Monday – Friday: 8:00 AM – 5:00 PM
  Saturday: 8:00 AM – 12:00 PM
• Confidentiality:
  All employees are required to sign and comply with a Non-Disclosure Agreement (NDA) before, during, and after the term of employment.

At HOP, the scope of work is not limited to fixed tasks, but evolves in response to operational needs. The role requires a strong sense of responsibility, discipline, and the ability to work independently, while proactively coordinating to ensure effective execution. Suitable candidates are those who can adapt to a structured, fast-paced, high-standard work environment and are committed to long-term development.