Website CRM – Fulfillment

Support the daily operation of the brand’s E-Commerce platform, ensuring accurate product management, efficient order processing, and a seamless customer experience from purchase to delivery

WEBSITE & PRODUCT MANAGEMENT

• Upload and update product listings on the website.
• Ensure accuracy of product information, pricing, sizing, and inventory status.
• Maintain website content consistency in line with brand standards.
• Monitor website functionality and report technical issues promptly.

ORDER PROCESSING & FULFILLMENT

• Process online orders accurately and promptly, monitor order status, and update customers when necessary.
• Coordinate with warehouse and production teams to ensure proper packing and on-time delivery.
• Handle order adjustments, returns, and exchanges in accordance with company policy.

CRM & CUSTOMER DATA MANAGEMENT

• Maintain and update the customer database within the CRM system, Track customer purchase history, and basic engagement data.
• Support customer communication related to order confirmation, shipping updates, and after-sales follow-up.
• Assist in generating basic reports on sales performance and customer activity.

• Minimum 2-5 years of experience in E-Commerce operations, website administration, order management, or CRM-related roles.
• Familiarity with website backend platforms (Shopify, WordPress, or equivalent CMS).
• Basic understanding of CRM systems and customer data management. Strong attention to detail with high accuracy in order processing and inventory tracking.
• Organized, responsive, and able to manage multiple operational tasks simultaneously. Comfortable coordinating with warehouse, sales, and production teams.
• Proficient in Microsoft Excel or Google Sheets for reporting and data tracking.

• Salary: Negotiable based on interview performance and professional capability. Final compensation will be determined upon mutual agreement.
• Working Hours:
  Monday – Friday: 8:00 AM – 5:00 PM
  Saturday: 8:00 AM – 12:00 PM
• Confidentiality:
  All employees are required to sign and comply with a Non-Disclosure Agreement (NDA) before, during, and after the term of employment

At HOP, the scope of work is not limited to fixed tasks, but evolves in response to operational needs. The role requires a strong sense of responsibility, discipline, and the ability to work independently, while proactively coordinating to ensure effective execution. Suitable candidates are those who can adapt to a structured, fast-paced, high-standard work environment and are committed to long-term development.